By day, I’m a service designer, a strategist, facilitator, futures thinker, and advocate for equity and inclusion.
By night, I’m a maker, sewing, crafting, knitting, crocheting, and stitching my way to a better world.
My Mission
I believe we all have the power to shape the future. Through research, service design, workshop facilitation, and strategic foresight, I help tell the story of what the future could be, and how we might get there.
Specialties
Futures Thinking
Strategic Foresight
Design Strategy
Healthcare Futures
Service Design
Journey Mapping
Service Blueprinting
Design Research
Workshop Facilitation
Co-Design
Public Speaking
Equitable Design
Education & Awards
Next Gen Foresight Practitioner (NGFP) Community Award - 2021
School of International Futures (link)
Foresight Certification from the Center of Futures Intelligence and Research (CFAR) - 2021
Tamkang University
Foresight Scouts - 2020
Bridge Innovate (link)
Master of Fine Arts (MFA) Industrial Design - 2017
Savannah College of Art and Design
Thesis: Empathy for the Invisible (link)
Bachelors of Science (BS) Environmental Design - 2014
University of Massachusetts Amherst
Passions
Work History
Future of Healthcare
Craft & Homemade Things
Reproductive Rights
Gender Affirming Care
Behavioral Healthcare
Humanity-Centered Design
Future of Work
Patient and Provider Experience
UnitedHealthcare - Consumer Product Office
(2022-Present)
Principal Design Strategist and Service Designer
As a Principal Service Designer and Strategist at United Healthcare, I work on the Research and Strategy team, and lead strategic design initiatives and activities leveraging a variety of human-centered design methods and frameworks.
In addition, I have co-created and facilitated the Product Inclusion Initiative which has helped up skill designers and product leaders on health equity, and inclusion, ensuring our solutions work for all of our members and their diverse needs.
Mad*Pow (2019-2022)
Senior Experience Strategist
As a Senior Experience Strategist for Mad*Pow, I worked with clients on a variety of projects to help them strategically plan for the future by solving challenges today. I worked across projects in healthcare and finance and applied skills like service design, systems thinking, design research, and futures thinking to help understand what challenges clients were facing today, and how to turn them into opportunities for tomorrow.
Clients included Humana, Blue Cross North Carolina, Blue Shield of California, Atrius Health, and more.
Affirm Lab (2022-2022)
Human Centered Design Facilitator
In this contract role, I conducted several remote co-design sessions with members of the transgender community in support of creating the GAPS (Gender-Affirming Psychotherapy) Training. These sessions included trans youth, parents and caregivers of trans youth, and mental health practitioners with varying levels of expertise on gender-affirming care. The output of these sessions, the research and content creation of the Affirm Lab, and the brilliant design direction of Dave Miranda, is the GAPS (Gender-Affirming-Psychotherapy) Training
Impact Trial Consulting (2017-2019)
Senior Designer
As a senior designer for Impact Trial, I provided litigation graphic design and consultancy for a wide range of cases. In this role, I empathized with the jurors, and understood that jurors tend to retain information better when information is communicated visually. I created graphics and presentations using Adobe Suite software, PowerPoint, and ArcGIS Pro.
Writing
97 Things Every UX Practitioner Should Know: Collective Wisdom from the Experts
Chapter 15 “Thinking About the Future is Important for Any Design Process” (link)
Emerging from Crisis: How Organizations Can Use Futures Thinking to Design for Emergence
Written by Liz Possee Corthell and Lindsey Messervy
Published in dmi:review, Volume 32, Issue 2, June 2021 (link)
What is the “future” of Futures Thinking?
Published on Bootcamp (link)
Preparing for the Future of Work - Five Trends to Watch
Interview with Authority Magazine (link)
Speaking & Workshops
Yelp Onsite Retreat - 05/2022
Futures Scanning Workshop for CFO & Financial Services Team
San Francisco, CA
Health Experience Design Conference (HXD) - 04/22
Leadership Forum: Using Strategic Foresign to Envision Future Health Experiences
Cambridge, MA
Wayfair - Global Experience Design (GXD) - 08/21
Intro to Futures Thinking and Strategic Foresight
Virtual
Health Experience Design Conference (HXD) - 04/22
Keynote, Co-Presented alongside Woodrow Winchester III, PhD, CPEM
Engaging Vision Concepting in Design (link)
Virtual
Design Management Institute (dmi) Conference: Values + Values Based Organizations - 03/21
Keynote, Design in the Age of the Purposeful Company
Virtual
The Global Experience Summit - 11/20
Co-Presented alongside Nedret Sahin
Creating a Resilient Remote Culture Today to Design the Future of Work Tomorrow
Virtual (London)